How a cleaning from us actually works
In short
You send a text or a form, we send a written price the same business day (Mon–Fri 9am–7pm, Sat 9am–5pm), we come and clean with everything we need, and you walk through with us or get photos. There is no phone tree, no quote-bait and no sales call. Here is each step in detail.
1. Tell us about your space
The easiest way is a text to (425) 539-5492: which city, what kind of cleaning, when. Or fill in the quote form. Either way it takes about two minutes.
What helps us quote accurately: square footage or number of bedrooms and bathrooms, the type of cleaning (standard, deep, move-out, recurring, carpet, commercial), how soon you need it, pets, allergies or sensitivities, and for carpet and upholstery a few photos. The more we know, the more exact the number.
2. Get your written quote
For most homes we reply with an exact price by text the same business day (Mon–Fri 9am–7pm, Sat 9am–5pm); messages sent after hours get an answer first thing the next morning. For carpet and upholstery the quote comes from your photos, with the room count, what is included, what is not, and which stains we cannot promise. For commercial spaces the price comes from your photos (more for a big space), a floor plan or square footage, and a short text conversation, and we send a written scope and per-visit price the next business day.
The quote includes everything you will be billed. For home cleaning it is the most you pay: finish early, pay less, and extra time only after your yes. For carpet and upholstery it is exactly what you pay. If the job turns out bigger than described when we arrive, we tell you before we start and you decide.
3. We clean
We arrive at the agreed time and text 30 minutes before. We bring the steam cleaner, vacuum, carpet cleaning equipment, color-coded microfiber and plant-based products. You do not need to provide anything.
You do not have to be home. Many regular clients give us a door code or lockbox and we lock up after. If you prefer to be there, that is fine too. Tell us about pets and we plan around them. For commercial spaces we work after hours: after you close, overnight, or on your day off, and we follow your alarm and access procedure.
4. Check it, then pay
When we finish we do a quick walk-through together, or text you photos if you were out. Anything not right, we fix before we leave. If you notice something later, text within 24 hours (48 hours with a photo for carpet and upholstery) and we come back and fix it at no charge. Pay by card or Zelle; commercial accounts are invoiced monthly, Net 15.
Want recurring service? We schedule the next visit automatically, text a reminder the day before, and you pay the recurring rate from the second visit.
What we bring to every job
- A steam cleaner: dry steam at 290°F at the nozzle for grout, tubs, fixtures, stovetops and exhaust hoods. Heat does most of the work.
- A vacuum, so you do not need to have one ready.
- Hot-water extraction for carpets and upholstery: we pre-treat spots, make slow overlapping passes with extra rinse passes, do edges and stairs by hand, and set up air movers to speed drying.
- Plant-based and EPA Safer Choice products: peroxide and citrus degreasers, enzyme cleaners, fragrance-free options on request. No bleach unless you ask, and we tell you when we use it.
- Color-coded microfiber: red for toilets, yellow for bathroom counters, blue for kitchens, green for general dusting. Washed separately by color between jobs.
Our hours and response times
We reply to messages Monday to Friday 9am–7pm and Saturday 9am–5pm; text replies come the same business day. Sundays are family time for home cleaning. Businesses are cleaned after hours: after you close, overnight, or on your day off, including weekends, whatever keeps us out of your way. Most residential clients are scheduled within a few days; deep cleans and move-outs usually have same-week availability.
Questions before you book?
Read the FAQ, see the pricing page, or just text us. We read every message.